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October 16, 2006
The way they have dealt with me is not very moral, and likely criminal!
This Happened to me! Be Aware!!! ERS Also Known as Er Solutions Int. Located in Renton Washington 98057. I wanted to submit this complaint, and let you know what happened to me.
I have been dealing with ERS for several months now over a debt that I incurred. When I first talked with ERS I set up a good faith payment plan of $ 100.00 per month for four months at which time I was to contact them to set up a payment plan and receive a settlement offer. I did contact ers and was offered a settlement for my account with them. I told the representative that I could not afford the amount at that time. She told me ( Ms McWright) that this was ok ! She asked me if she could hold my account open to a certain date, and if I could not make payment then I should call back and just let her know that I could not make the payment at that time. They already had my account info, since I had made some good faith payments. I called back on the specified date and told the representative ( Ms McWright) that I was not able to make that payment and that I was not authorizing any further payments! I did state that I was willing to pay, but only at a later date. I was passed to a supervisor who was extremely rude and obnoxious. He accused me "saying that I was not willing to pay " I told him several times that I was going to pay, but I was just not able to pay at this time. To make a long story even longer ERS ran my check without my express consent. When I contacted them about this, they passed me from supervisor to supervisor ! I finally went to my bank and filed a complaint. I hope my account will be credited for ERS's accounting error as they explained to me ! This company is ruthless. They really don't want to work with people like me. They want what they want when they want it, and will do anything to get it! Even if it exceeds the law! I will still work with this company, as I do want to pay my debt! Yet the way they have dealt with me is not very moral, and likely criminal!
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October 9, 2006
1-425-562-3215 - calling without any reason!
ER Solutions (1-425-562-3215) has called me demanding my social number and will not tell me why they are calling me. When I tell them I will not give out my social without knowing the purpose of the call they get very rude, telling me that I am not who I say I am!
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September 19, 2006
Badgering and threats!
"Ethical - An unblemished regulatory compliance record." Just because your regulatory compliance record is clean doesn't make you ethical. "Using proven strategies and collection techniques to encourage voluntary payment." Um, badgering and threats? "Our founder always reminded us of the golden rule, 'Treat others the way you would want to be treated.' We continue to practice this philosophy today by diligently working to collect the money, but we do so in a tactful, sensitive and humane manner."
Could have fooled me. I guess the founder doesn't have much to do with the company anymore.
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