ESBI showed up on our monthly Verizon Bill. Charging us more money for Miscellaneous Charges and Credits $14.95. New York Gross receipts tax surcharge $.42 Total $15.37
Voicemail Services Mnthly Fee $.14.95.
We did not ask for the above ESBI Enhanced Service Billing nor disussed them with Verizon representatives before they showed up with our Verizon Bill each month for seven months. Until I called to see why are telephoned bill was $49.99 a month orginally and went to to $78.00 a month.
When I called Verizon, I was told that they do not work with
ESBI nor do they answer any questions regarding bills.
You must call 1888 296 5724 ESBI. So I did, and canceled my account, received only a 49.00 credit. But I am not happy
because they billed us for 10 months. So, now I have to
send letters to Corporate office to apply for a credit?
To be continued, ...I think this is a scam and should be investigated for not giving information to public, before
putting this company and letting them bill customers?
bb10