Same as others. Charges on Verizon bill for "enhanced services" ( voice mail ) which I do not have have ; never signed up for; on my Verizon bill. After 20 minutes Verizon rep finally found a # for me to call allegedly for ESBI. No answer there for 15 minutes . Called back and Left v mail message on that # they never called back. Now in 3rd month of charges. New York State Dept of Public Service tells me they forwarded my complaint to the FTC as they have no jurisdiction. Does anyone out there have an address for ESBI?