I had first hand experience of trying to resolve my issue - both at the franchisee level as well as Head office and I feel the culture flows from the top. Its at their whims and fancies they make or break policies and if something has gone wrong, they become police and as per their convenience they decide what is wrong or right. I had interacted with their Owner - Uday mathur, who does not respond to any parents plea (how can I expect this?), Vikas Phadnis, Partner at Euro Kids, God knows someone as Prajodh and all of them just want to show how wrong we were in admitting our child in their school. Also they have kept someone at their office named Uttam whose responsibility is only to terrorize the parents.

Just to make money, they have given franchisee to any tom, dick and harry and when we raise issue to them, they also behave in similar fashion.