OMG, I am so angry to see so many complaints on these products!!! So mine was great for about a year and tonight my steam mop stoped giving steam, so I thought maybe it was out of water. I unpluged it and layed it on my table, my 8 year old daughter came walking by just as the moment the thing exploded and started to shoot crazy steam everywhere and on her arm. The steam actually burned my child. I can't believe how unsafe this product is and something needs to be done! I looked at the mop attachment and the plastic part inside the mop is in 2!
I am in the process of calling them and like all of the other posts that I have read, I talked to someone in India and had to leave a message for someone to call me back.