On the 8 January 2009 I was having lunch with a friend at the Europa in our Office Park The Campus in Bryanston Sandton. I had my feet with both my shoes on placed on the chair next to me, the on owner/manager of the store came by and aggressively removed the chair and harshly told me to remove my filthy feet of his chair, In complete shock and total awe of what was happening I told him that he had no right to speak to me that way, more especially as I was a customer. He said that he did not care and that I should F*#@ off among other profanities - he also man handled me, by twisting my arm. I have never been treated like this in all my life I was intimidated and harresed for no valid reason. Is this the type of service that Europa has?