MY ADVISE IS "NEVER USE EUROPCAR HIRE" !!
I prebooked a car several months in advance at a cost of 302 euro's including damage waiver.
When I arrived at eurocar's desk at Marsielle airport I was told I should pay for excess insurance which I agreed assuming it would be a fraction of the cost. However, at the end of my holiday my card was debited with 536.36 euro's, what a con!!

The service at Marseille airport was terrible, even though I was first in the door staff ignored me, I was made to wait for 15 mins by which time 4 English people where behind me, then a French woman entered and 2 staff members served her immediately making us English wait.
The car I pre-booked was not available but I was not offered an upgrade.
Also, I forgot to remove my satellite navigation windscreen mount and phoned Marseille when I got home, I was told they would find it and call me back but after 4 attempts, no-one ever phoned me back.
I have emailed europcar customer service several times with no responce and hung on to an unanswered phone for hours,
AGAIN I STRESS, DO NOT USE THIS COMPANY, THEY ARE IN MY OPINION A BUNCH OF CROOKS WITH NO HINT OF CUSTOMER SERVICE !!