I just had the same problem with this company. They stole 54.95 from my account and I now have a NSF charge of 38.oo to add to that. It started with me checking my account online and seeing a negative. I called my bank to see what this was and they told me a check was presented by ever private card. They gave me the phone number and I called it to only hear that you have to go online to get a refund. I go online and submit a request to have my money returned to me. I then go in to my bank and have a fraud affidavit filed against this company for unauthorized charges. Three days later after I've sent a request for refund they present the check again to my bank and this time they get the money. I'm really pissed now. Mind you I haven't heard anything from the first request I submitted. I go back to there website and there is the response. Saying I authorized the charge by clicking on an advertisement. I did not. P.S. If they send you email it goes to your spam box so that it where to look for inquires from them. I send a third request that was very belligerent. Then they send me another email with another email address for refund which they say takes ten days. This company needs to be stopped. If you've had this problem and need assistance, my email is
[email protected]. I have yet to see if I get a refund. I haven't heard anything from my bank either.