I find their business practice appalling.

I told them my complete situation. I'm leaving town with it cross-country for graduate school and I wanted these repairs to help secure a safe trip and as preventative maintenance since I have the money from my school loan. Their Translation; It's the last time I'll be there. I need the repairs done because I have to have my car, plus I have the money ready on hand.

Situation- I received their agreement to replace my belts, timing chain and to check the ball joints and control arms- all assuming I'd get a quote. I dropped my car off a week ago on Jul 6. so they could work on it the next day/Mon and be done by Tues as agreed.
-I called Tuesday last week and they said they were waiting for parts which would be in Wed.- so it would be finished Thurs. and "...the car's apart and taking up space...".
-I called Thurs. and they said still awaiting parts but it "it looks like it'll be finished Mon".
-I called Monday, they still weren't finished but "Tues. it'll be done". I won't even give the quote as of Mon., it's astronomical.
-I called yesterday, the "car's together now and will be finished Wed."/today.
-I call today/Wed. the car is not yet fixed because of a completely unrelated issue thatn what I sent it in for.
- Don't trust this shop for a square deal.
- Get the quote in writing and/or tell them your total dollar amount.
I am a very kind and patient person. They saw it as a weakness and have now exploited it to a level beyond reason.
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