Worst business I've ever encountered!!! I ordered (and paid for) glasses and told Michael I needed them before I was going on a 7 week vacation. He assured me that would be no problem. It took over 2 1/2 weeks... and they had the wrong lenses in them. Another few days wait for the correct lenses. Finally they were done and I went to get them and the first day I had them I noticed the side piece of the frame had several cracks at the hinge (Michael had over tightened the hinge screw). I took them back and Michael said it shouldn't be a problem and I should just wear them as it was only a small crack and hard to see!!! I told him that they had to be replaced and I would not wear them. Michael was RUDE, ABUSIVE, and then accused me of breaking them. We got into a shouting match. It took 2 weeks to replace the frame (by then I was out of the country on vacation). I returned from vacation and when I went to pick them up I noticed the lens was cracked!!! He cracked it screwing the frame to the lens. Now it's another 2 week wait...