Twelve days ago I ordered a $400 item from exoticsportbike.com . I have to this day not received an invoice. I contacted exoticsportbike.com via email because they do not answer the customer service line. The only answer I received stated that my order had been received. Today I called the sales line and yes exoticsportbike.com answered right away but after hearing that I was checking on an order status I was put on hold for ten more minutes. When the sales person returned to the call she would only state that they would be in contact with me soon. I wish I knew then what I know now! Do your background checks on online retailers. Poor Service!