I was poorly treated by Explorer Micro through the entire process. Delivery came about six weeks after the order was placed, although I was promised one week delivery; was shpped to a wrong address though I had an email confirming the correct address; and never did include the monitor that I had ordered along with the computer. I had to work through Visa to get my account credited for the $159 EM had charged my account for the monitor. Their failure to communicate with me, to respond to email or phone messages, to let me through their phone system to speak with an actual person, was most frustrating of all.