I have cancelled my account over the phone and attempted to e-mail this company four times. The e-mail address they give is bogus. I have disputed the charges with the credit card company, because at the direction of the customer service department at Bio Extenze - they said, send it back and we will credit your account. They not only have never credtied my account, they have not closed the account. This is a fraudulante company with a fraudulante "money back gaurantee". MY ADVICE - IF YOU SEND ANYTHING BACK TO THEM, SEND IT RETURN RECEIPT, CERTIFIED MAIL, SEND THEM A CERTIFIED LETTER REQUESTING ACCOUNT IS CANCELLED AND DISPUTE ANY CHARGES THEY POST TO YOUR CREDIT CARD AFTER YOU HAVE SENT YOUR REQUEST FOR CANCELLATION IN. Please, if anyone know's anything else on how to get this company to stop sending the product, cancel the accounts and get credit for the products you send back, I'd like to know. DONT TRUST ANYONE WHO SALES THIS PRODUCT, ESPECIALLY BIO EXTENZE.