When purchasing online, website did not let me review my order prior to completing the order. No return policy was ever stated. I never recieved a reciept in email, they won't send one when I call and request one, and not so much as a packing slip was enclosed when the order arrived. When I opened the order, the frames I ordered with prescription lenses were not the frames I ordered. I called the company to let them know their mistake and they are tell me that I'm the one that made the mistake. The glasses aren't even the COLOR I ordered, let alone the style of frames I ordered! I was told by a "Tony", who claims to be the owner, that he will exchange the frames less a 20% return fee and I will have to pay the $240 for new prescription lenses. After a while, he said he would split the cost with me. That is still WRONG! Why should I pay for THIER MISTAKE?!