The same exact thing happen to me in ordering the Dazzle White product except I ordered 2 kits separately so I have double the charges. I am a dental assistant and ordered the sample to see if the product was worth recommending to patients. The product will work as far as whitening goes, but it is not worth $84.73. You can buy boil and fit athletic guards from Walmart for a couple of bucks, then place them over Crest White Strips, this would work better than EZ Bright or Dazzle White. Crest White Strips are better because you will not get the bleaching solution all over the soft tissue which will cause inflammation. With EZ Bright the solution is going to be all over the tissue because of the amount of bleach you are putting in trays that are not custom fit. Not to mention that if you are a smoker there is a slight risk of increasing your chances of oral cancer by getting that much solution on the soft tissue in long term use. Would I recommend HECK NO, based on the hidden trial charges and the dishonesty of the company. But for what it is worth the syringe of bleach from EZ Bright is about a $30 value.