Andrew Bairden, 22719-A Maple Avenue, Torrance, California 90505
Nov 1, 2008

Al Braun, Chief Operating Officer
EZ-LUBE
3506 West Lake Center Drive
Suite B
Santa Ana, CA 92704

Dear Sir:
I am a senior citizen and I have a speech problem due to a stroke and heart attack. Please do not ask me to make or receive phone calls.

I used to take cars to EZ-LUBE in Torrance but I stopped because of
accusations against your company. On October 29 2008 I took my 12-year-old Jeep in to your Torrance facility for the advertised full service oil change at $21.99.

While my Jeep was still outside and I was giving information to an employee, another employee lifted the Jeep hood and with the dipstick in his hand told me how low and dirty the oil was.

Subsequently, I was talked into much more money -- OVER $600.00.
That’s a lot of money especially in these days of financial problems.

I don’t suppose there is much I can do about it now but I think you will lose customers if this is what EZ-LUBE does.


Sincerely

Andrew Bairden