In August of '06 purchased 3 ink cartridges and was sent the wrong ones for my printer. I returned them with a completed return authorization form and never heard anything. Contacted them again and was told they were on back order. Waited two months and called back again. Still on back order. Called last week (4/1/07) and was told they hadn't done any refunds since Nov of 2006 and I would be put on a waiting list. I am making a complaint against them with the State Attorney General's office.