I was a regular Fairfax Cleaners customer for over two years until recently. Unfortunately, their business practices have slowly gotten worse. On several different occasions, my shirts have had starch stains which I could not get out. On at least two occasions my shirts were not fully cleaned. During my last visit to Fairfax Cleaners, I checked my shirts and two of them had stains and one still had "ring around the collar". The manager told me that starch stains are normal and then he attempted to scratch the stains out with his fingernail. He could not get the stain out and then he stated that maybe they could scrub the dirty collar. His attitude was defensive and extremely rude. I will never use this establishment again.