Protracted string of terrible service: Mid April I called to have seasonal service resumed at my summer home. It was not. I called again and they had no record of my initial request. I was told it would be two weeks before they could switch on my service. Then one of my lines was dead. A service man finally came, checked the outside box and couldn't find the problem, checked inside and found no problem, so said he better check outside again. He then found a problem, said he fixed it, but didn't. I scheduled another service visit. That time the man fiddled around for a while and eventually said he'd have to schedule another visit to fix it. That was scheduled. I committed yet another day at my summer home, waited all day, but no one came. I called service once again and they claimed to have no record of the appointment we had made. I've now committed still another day to be here for a service call. Consistent with all of this awful service: When I telephone for service I get a message saying the estimated wait is two minutes - but the actual wait is 20-30 minutes. How do we deal with, and correct, this kind of terrible service from a monopoly?