Have had money dudected from account for FAMILYSAVECOM. One charge 11.98 and the other 3.98. Called the first time to let them know that I did not want their services and the credited back 3 months worthy and told me they would cancel membership. Now all of a sudden they are withdrawing from the account again. They gave me 3 months of credit back and have cancelled the membership. This time I have an agents name and employee number along with a confirmation number. Hopefully this will work and a report to the better business bureau. Good Luck to all that are sufferring from the same nightmare.