I have an on-line business and have suffered with a few problems form our hosting company, their customer is zero . They have a ticket system and a supposedly on-line tech support but none of them respond , the just close tickets without completing the work. I have run into big problems now trying to change hosts as they will NOT respond to any emails when I ask them for transfer details. Its so frustrating and as a purely on-line business we rely on these HOSTS 100%.

If anyone has any ideas how I can get fasthost.com to release info to our new host PLEASE HELP!!