In january of 2011 I signed up for a 3 month free trail for fax.com to be able to fax by e-mail. On that same day within hours of signing up my called and told don't sign up with anyone 'cuase he just bought a new fax machine and that we didn't need any service like that. So I contacted fax.com via website and cancelled my free trial that same day, and costumer rep assured that everything was cancelled and I would not be debited for this, but I changed my mind I had 30 in which to reactive my account and if I could sign up at any time all over agian. Well, today 04/26/11 I checked my bank account and was able to see where fax.com debited my account after I cancelled the sign with fax.com. I had to send several emils just to get one acknowledged, and had to call the company at 888-429-4615 several times before I could speak with a real person, only to have that person to tell me I was calling the wrong compay.