We've moved to Australia and tried to get some boxes shipped over (small boxes with personal items in). Took 6 weeks to get the account set up in the first place, then finally organised a date for pick-up - the driver never turned up. Not given any answers for this, organised another pick-up and the driver refused to take the packages as they had personal items in and Australia doesn't accept them!!! I've checked with customs and there's a whole department dedicated to shipping personal items so this is complete rubbish. This was a week ago and I still haven't had any response from Fed Ex so my boxes still haven't even been picked up. Crap customer 'service' and nobody has a clue what they're doing. The account 'manager' is Gemma Mynes - never deal with her or Fed Ex at all, the worst experience I've ever had.