I ordered a cell phone online from Fido, 9 days ago and they still havent even shipped it from the warehouse. I phoned serveral times to cancel the order or atleast pick it up at at fido store, and they allways say theres NOTHING they an do to help untill it arrives at my house. Useless bad customer service. I've had the same number with them for 7 years and they can't help...Think i'll be going to Rogers.