I paid off my credit card in person at the bank. Several days later I received another bill for the credit card. When I called to find out why... I was told that the "actual bill" had crossed in the mail. So the person I spoke to on the phone said he/she would file a dispute and that someone who had the authority to do something about it would call me back. NEVER DID!!! I would wait a while and return the call to speak to yet another customer service rep who said he/she would file yet another dispute. In the meantime, my account keeps accruing interest that they REFUSE to remove from the account. Sounds like a SCAM to me!!!