I made a claim for my bank charges back on 3/5/07, i gave the company all my bank details to proceed with the claim since then i haven't received any feedback from the company and everytime i phone them to be updated on the progress of the claim they say they cannot discuss it over the phone and that they will write to me to inform me of the progress and i don't receive anything from them, they also changed their phone number without letting me know the new number, i had to try to find it for myself on the internet, i am concerned with the fact that they took all my bank details and don't update me on the claims progress as it has been nearly two years since making the claim, i would be most grateful if you could help me with this problem, thank you, hope to hear from you soon.