This bank knows nothing about customer service. Just closed out my account at the bank in desoto, tx the representative was taking care of me then invited another customer to sit next to me while she finish closing my account out. No privacy. two weeks prior to this I walked in first convenience bank the one at cockrell hill, / I-30 in dallas, tx to dispute a paper draft claim. Not only was the service bad but the manger there (hispanic lady) took her sweet time taking care of me and later I found out she never submitted my claim through. I had to redo the claim over after I call customer service to complain about it. I'm done with this bank!!!