I have a customer of this bank here in texas for almost 7 years. Back in january of this year i started to buy phone cards over the internet, i had no problem what so ever until i went on vacation out of the country in april, when i got back the bank started to charge currency exchange fees, it took 2 months to find out from the bank as to why it was charging me this fees. Sometimes it was as high as $60 of fees for a $15 tranaction.

When i called customer service i was just told if i didnt like it to go somewhere else. They refused to tansfer me to a manager when i asked. I was actually told the reason i was charged this fees were because the company of the phone cards had a spanish name. I was never told as to why for 4 months i was not charged this fees, why the fees were so high, i could of send money by western union and only had paid a couple of dollars. I had letters and emails from the company stating tht all transactions were done in american dollars here in the united states, but i could not find one person in the bank that was willing to call the company and verify that. When i wrote to complain, all i got from the bank a very sarcastic letter. I will never do business with this bank and if you can help it, stay away from this bank.