Like many others I see here, I am locked into a $30.74/ month contract that makes my brain twist in knots of frustration! I worked with Alex White, a lying salesman who is apparently no longer employed with this company, and explained to him that I had just opened a "mom and pop" style hair salon in a small town and that I had signed a 2 year lease on the salon building itself. Because our contract was what seemed like an endless email (and because I was 22 at the time and very naive), I trusted his words when he confirmed all my wishes verbally. Little did I know, I had just e-signed myself up for 3 years of card service and FOUR years of leasing the physical terminal, regardless of my request for a 2 year agreement on both. Can anyone help me understand who would want their card services for a full year after their location lease expires but especially why I would agree to leasing the equipment for another full year after the service itself has expired! So my salon relocated after 2 years and my equipment would not work at our new location. By this time, the economy was plummeting and my clientele was requesting cheaper and cheaper service options, making my acceptance of credit cards more and more costly for me! I spoke with a very charming salesman named Matt Dapompiano who agreed to get my service rates lowered due to my business decline and he also arranged to have new equipment sent to me which was all done thoroughly. The new terminal I received, however, was incredibly inferior and extremely more difficult to use so my salon stopped accepting credit cards. Despite my begging, pleading, and sadly crying, I learned that no one gave a darn about the decline in my business or the fact that I wasn't even using their services anymore. I continued to pay monthly for both the service and equipment. Not until my service contract FINALLY ended (after a full year of ZERO use), was it brought to my attention that I am stuck with the terminal lease for another entire year! When I called Matt Dapompiano to try and get some more effective help, he along with a supervisor I spoke with named Jennifer R., informed me that FDGL is an entirely different company from the service provider, First Data Merchant Services despite their umbrella name similarities and that they had no control to help me as they were not even employed by FDGL (even though Matt was completely able to assist me when my equipment was broken). They also informed me, as if some giant inside joke, that FDGL NEVER allows a contract to be canceled and that I probably wouldn't even be able to get past an operator/receptionist if I called their 1-800 number. Well they were right! The call was answered by a very sweet sounding girl looking to direct my call but I was quickly informed that there was NO ONE I was even allowed to speak with concerning an early termination of my lease. I tried being pushy and she simply gave me an address I could write to... no response to that letter after 3 months. So here I am with another 12 months of paying what will total $1475.52 to lease a piece of equipment that I not only have no service connected to but that I have priced through Stapples, Office Depot, Office Max, and several online retailers to be $249.99 (at the most expensive) all the way down to as little as $99 (with service agreement, but that is the sell price not any kind of lease)! Any finally, I tried calling Matt one last time to see if persistence would pay off (since he helped me before with the terminal), only to be informed by what had to be an under trained or just hopelessly honest new guy that, "Matt Dapompiano doesn't work in this office and I've never heard of him" and that before he started working for the company, lots of people were "trapped" into 4 year lease agreements that outlasted various service agreements and that he simply could not help me but was so sorry that I am "one of those business owners who is now stuck with what the company quickly realized was a faulty arrangement". He went on to explain that the company no longer even offers leasing options with the service agreements which is why no one there could help me... When an employee admits the deal was crooked..."a faulty arrangement", a company with a little integrity would own their mistakes and make it right! Sadly, this is what America is coming to! ALWAYS PRINT YOUR CONTRACTS... tell the salesman you will call him after you have read his 35 page email and NEVER EVER EVER do business with FIRST DATA GLOBAL LEASING!
If anyone gets anywhere with this company, please email me: [email protected]

After hostile representatives for MERCHANT CARD PROCESSING in HAGERSTOWN, MD -who were annoyed because I was canceling our 7 year business relationship- refused to supply me with FIRST DATA GLOBAL LEASING'S number I was finally able to locate it. I called to say I was returning the terminal.

I returned the card processing terminal that was costing me $34.10 a month on 11/17/2009 and received the signed return receipt on 11/23/2009. I am still being charged 3 weeks later- so far 12/12/09 and 1/11/10. I just phoned FIRST DATA, was put on hold to listen to squawking recorded music for a couple of minutes before a recorded voice asked me to leave a message and someone would get back to be within 48 hours!

I am using a credit card company now that charges a smaller rate, supplies me with a free terminal and puts the money in my bank the next day NOT 2-4 days later as MERCHANT CARD used to do.

I received a brochure in the mail to start takeing credit cards through Sams Clubs (which I still have) I called and spoke to a sales rep. (whos name I still have) I needed to take credit cards for just one client as this is how they wished to pay their monthly statement. I requested the cheapest machine and way to take the credit card. I asked for the simple machine where you put the credit card down slide a lever to the right and it prints on a carbon slip. The sales rep told me "these are not made anymore" he said he could lease me a machine that you could swipe the card and the deposit would go to my checking account wirelessly for 34.95 a month plus the the rate as low as 1.64% and .19 cents per transaction. He said the machine was 1500.00 dollars and that the 34.95 a month would be taken out of my account monthly. He also said "unlike other credit card companies that charge you the unpaid balance on the machine, that I could return it at anytime for a one time charge of 99.00 dollars" he then told me to read an agreement online to get this all set up, I went to the agreement page to read it and it said page 1 of approx. 35 pages. I started reading it got about page 3 and he called back and said are you finished? I said no I am just getting started, he said just scroll down to the last page and hit agree, that it was just like what you do when you wish to download something from msn. I had no way to print the agreement so I was told one would be sent to me. This has never happened, they want 7.00 dollars to send and agreement which I dont know if it is what I agreed to if the did. They also want 4.95 a month for insurance in case something happens to the equipment, (part of the agreement) the 34.95 a month plus .19 and 1.64% is now about 100.00 a month for one transaction that totals 956.00. These people are liars scam artist and thieves do not do business with them. I am going to write my congressman, senator, and the president if I have to I will not let this go to rest and I will also talk to Sams Club, Mr. Walton would not be proud of this company useing his name.

Attention ISO's: If you are thinking of writing deals thru First Data, do not use first data global leasing as your leasing company. They are trigger happy on chargbacks, they took thousands out of our account and could not explain why. This company NEVER answers the phone and never returns phone calls. They are an unlawful company. I strongly advise never doing business with FDGL!

Wells Fargo intoduced me to First Data Global Leasing, at the time when I was looking for Merchant services. Wells Fargo cornered me into signing 4 year contract for equipment lease.
On Feb, 09 I had to shut down my small business and now it left me holding the rope with Global Leasing, who will not cancel my contract and are asking me to keep paying $45 for 1 1/2 years remaining on contract. Thank you Wells Fargo, I hope your CEO's get the foot!