I sent this bank money for a virtual MasterCard. The card stop working a week after I received it. I contacted customer service who did nothing for me. I then wrote an email to the senior manager of the bank Marco Deferrari on October 4 2007 and received this reply:

"Dear Sirs,


I am aware of this problem, we are not sure what is happening it looks like your money has been charged to the card, but you are not able to spend I will contact issiung banks asp to clarufy sitution

Never received any information back. They now do not answer my email or phone calls. Their web site is up only part of the time.