I have been trying to get my $400.00 refund since Nov 2008, and they finally told me in an email, I would have to call a nurmber for a Mr. David Feingold, who handles this. I tried that number over and over, and fonaly emailed the person whom I had been communicating with, and he emailed back saying it was a typ0, and gave me the correct number, I called and he was in a meeting, I left my name and number and purpose of my call, and the receptiontist said she would give him my message as soon as he was out of his meeting. He has never called me back and it has been 5 days, Thios company shoud be investigated for fraud.