I called the customer service to cancel my Fit Factory account over 4 months ago, yet have continued to receive the product and not be charged. Then, this month, I got a bottle and noticed I was charged $92.00. I called the number that came with the bottle after calling Fit Factory. They (Fit Factory) said that they were no longer associated with Acai Berry Power 500. The paper that came with the bottle had a different number, but no company name. I called the number twice so far and have been given the run around when I asked for a supervisor. He/she was apparantly in a meeting that has been going on for like 4 hours... I finally told the representative, in a raised voice, that I didn't understand why it was so hard to be put on the line with someone in charge and I would send the pills back, but that the money was the only money I have to live on until I get paid on Friday, and that I needed groceries and for the money to be put back. She tried to tell me they wouldn't refund it. I then told her she could let the supervisor know I would be getting a lawyer. DON'T ORDER THIS PRODCUT, IT IS A SCAM!