I ordered a flag and special holder for my daughterinlaw in December 2006 and ran in to the same problems many other people did. I never received the product, they took my money, and phone calls were never returned. I have one e-mail response from July that said they would get probablem resolved, but never has been. I note on the website today they indicate there are new owners and will try to resolve problems with prior owners. We'll see. I used to order flags all the time when it was Toland company website and never had any problem. My daughter got shorted a birthday present and I lost $50.00!!!