My mother died in October. I flew back to Toledo and went to Flex Realty after my accountant said I needed to get appraisals on the 6 properties she owned there and they managed. I was told, "No problem".

Two months passed and I called and spoke to the owner. He assured me they could do the job and would get to it immediately. I have called them at least a dozen times and the owner seems to always be "unavailable" and there has not been a single response to my calls.

We need these appraisals to do our taxes. The owner clearly seems incapable of doing what he promised. I feel sorry for his employees who have to apologize for his terrible service.

I live in California and feel helpless trying to get a response from Flex Realty. Please help me!