I ordered $2300 worth of flooring from Floormall two months ago. The product, when delivered, was destroyed in shipping and I refused the product. I immediately notified Floormall who told me the shipping damage was my problem. Additionally, I was told that the claim with the shipping company could take as long as 135 days, that's 4 1/2 months of concrete living. Today I am out $2300, living on concrete floors and Floormall has made no effort to assit or communicate with me. Do not order product from this company. Find a local source and pay a little more. It is worth the assurance that product will be delivered prompty, undamaged and that you will not have to live with someone elses mistakes.