I was sent flowers(with vase and chocolate) through Flora Prima www.floraprima.de by my Mother and Father as an 1st anniversary(11.07.2010) gift last week. . Seeing as I live in Germany, my parents in Italy, we do not have the possibility to meet each other

The Goods arrived damaged. The vase was complete shattered and had pieces of glass all over the place and the flowers (orchids) looked pretty bad as the leaves where a stale white instead of green as advertised on the website. Also the chocolate was not included.

I called the "support" numbers (German, Italian and USA at our cost) and got nothing but grief from them. Very bad attitude and not willing to help at all.They agreed to send a replacement vase, declined to send any chocolate as according to them it was not included in the order and if I wanted new flowers then I would have had to take pictures and send it to them via email with description of the complaint etc. Total wastes of time as I work very long hours and honestly do not find it right after having received something as a gift that I have to take allot of my time to work for a problem they caused. DO NOT USE Flora Prima www.floraprima.de