I called alll morning to Florida Dept Of Children And Familys and finally got thru @ noon today which is jan 18th 2011, Im off work due to surgery i have 3 kids and my husband and i liven together i reapplied for foodstamps on 12/29/2011 I know they have up to 30 days to process it but we need food asap.So I called the call center I was on hold forever after i finally got thru I explained the reason for my call(which was checkin the status ) and was talked to very rudly from a rude lady and when i told her she needed to be nicer that people out here are struggling she hung up on me!!! So needless to say i didnt get and answer to my case!!! This is sad and terrible how rude and nasty people are!! I cant ever get thru to speak to someone then when we do we get hung up on.The welfare system here needs a better method of reaching yr caseworker and getting help. I went to a food bank but we are outta alot my kids go to school and they need food @ home..Can you please help? In ohio where im from the system is so much better you can actully talk to yr case worker.Please for the love of god help us!!