I was directed to their site, VIA an ad on craigslist, where it said "get your CNA certification here". Before I purchased their course their customer service was great. I was emailed back promptly and they vaguely answered my questions. I signed up and to my surprise all they offer for the low price of 50$ is a list of procedures that is freely available on the internet. Now it takes 2 days for them to respond to my emails. They are a complete scam. I demanded my money back. But they refused to issue me one. They mislead you into buying their course. A "nontangible item" not covered by paypal. So there is little to no chance of you being able to charge back your money. Save your money and go some where else. I might as well flushed 50$ down the drain.