I had 8 tank tops in my hand waiting at the cash out in the line to make my
purchase. Whilst waiting I noticed a bin of packs of six pairs of socks. I
asked my son if he would like to get some, he felt them through the plastic
and said they were too thick. I said it's because there are packed together.
We were not sure about it so I opened it a tiny bit to get my finger in so I
can feel the thickness; they were not suitable so I put it back. A few
seconds after this guy came charging up to me, grabbed the pack of socks
from the bin and held it in my face demanding that I purchase it. He said I
had no right to do that, that it was the store policy not to open anything.
I apologized asked where that policy was; very rudely he replied that he
didn't need to have it on display. I told him I didn't want to take it 25
km home and find out they were no good and would have to return them.

He continued yelling at me, scared my son and I and getting the attention of
the other customers. This was very humiliating. I then asked what the policy
was if I refused to purchase the socks, his reply was that he would call
security. At this point I was very embarrassed and upset and said, I don't
feel like making a purchase here now and I do not want the socks so I guess
you will have to call security. His reply was, you don't have to purchase
anything in here, just put the clothes down on the bin and I will have them
put back. I put the clothing down and waited for him to call security; he
picked up the pack of socks and threw it behind the counter then walked off
mumbling something.

I left the store very upset. After walking around in the mall I decided to
go back and ask for the manager. To my disbelieve I found out that the guy
Paul who verbally abused, humiliated and scared us was the manager. I asked
for his last name but was refused that information.