I would not recommend anyone to purchase a vehicle from galarza. I purchased a car and the same day I drove it off the lot we had to bring it back the transmission was messed up, they gave of the run around and we asked for our money back but they refuse to give it back, i'm stuck with the car now. The contract they gave me was bogus so is the warranty paper. Every one that i know purchased a vehicle from galarza has complained about their care breaking down on more than one occasion. So please don't make the same mistake. Before going the galarza I was not approved for a loan from any other dealers that should have told me something was wrong with the dealers. If i wasn't approved there how come they were approving my credit at galarza, because it a phonie company everything about them is wrong .

Service dept installed AC evaporator without orifice tube I had to take it to another shop and pay them to fix what DUMB DUMB FORD
couldnt. they wont even accept the idea that they made a mistake. This dealers customer service sucks from the service manager
to the sales manager to the owner they dont even return phone calls. I contacted ford what a waste of time that was. STAY AWAY FROM THIS DEALER! I'll be selling my 2 fords soon.

First of all, I want to introduced myself. I am a policeman in Turkey, city of Hatay and I am a superintendent at Hatay Police Vocational High School. Approximately two months ago, I decided to buy a new car and I look at the different brand and different automobile and consequently I decided to buy a New Ford Fiesta Titanium 1.4i Duratec Petrol, engine number:8Y00038 and identification number:WFOJXXGAJJ8Y00038, color of my car is grey, on 1th December in 2008 in Turkey Ä°n Hatay OVALI FORD Vehicle Company ( 2009 model)..I paid 29.800 Türkish Lira( 17678 American Dolar) for my car.I have got a lot of advantages with New Ford Fiesta, for example exterior and interior styling, easy fuel capless refuelling system with mis-fuel inhibit, rain-sensing wipers, auto headlight. trip computer, Electronic Automatic Temperature Control, cruise control etc.Finally I have got a lot of reason to buy New Ford Fiesta because New Ford Fiesta is car of the year 2009. When I bought this car two months later, I began to encounter some problem especially paint problem.On my car under the right and left back door has some paint problem but these aren’t scrape and scratch problem, some paint began to shedding or spilthing, if you see the picture of my car you will understand me easily and I will send you some photo of my car. I know paint warranty; Ford Paint Surface Warranty protects our vehicle’s paint from corrosion and defective work. This doesn’t cover scratches and scrapes caused by the driver.Absolately I agree with you.But my problem is different and mixed problem. In January I released this problem.I went to Turkey/Hatay Ovalı ford Vehicle company.When The representative of paint department look at my car and They said to me we could mend this problem as painting this side.I painted under left back door side after one month later same problem began to appear both under left and right back door again. I went to Turkey/HATAY Ovalı Ford Vehicle company again .When The represetative of the paint department saw me again, they were suprised. At this time I dont want to paint my car again. When I painted my car again .my car value will decrease.Now same paint problem go on.I want to change my car with different new fiesta and different color or if it isn’t possiple changing my, I want to get back money But Ford Turkey/Hatay Ovalı Vehicle company don’t accept my offer. I insist that my car has PAÄ°NT PRODUCTÄ°ON FAULT(FLAW) Ä°f you examine New Ford fiesta you will understand me and you will solve the paint problem.According to me All New Ford Fiesta have same paint problem but will appear in time.Unfortunately I think All New Ford Fiesta have got PRODUCTION FAULT(FLAW) about the paint problem.Ä°f you are interested in my problem, I am very pleased .I am trust on Ford Company.As you said to internet website ‘’ While value for money has always been a top priority in developing Ford vehicles, that concern has never compromised quality or the pursuit of quality solutions. Ford has always strived to meet consumers' real-life requirements—from smaller cars for Europeans to "smarter" cars for the ever-changing environment. I know that you pay attention customer satisfaction and you will help me and will solve my paint problem.

Adres:Hatay Polis Meslek Yüksek Okulu
MüdürlüÄŸü
Antakya/Hatay
Tel:0905052103872
E-mail:[email protected]

I took my car to Cole Ford Sales in July of 2006 to have a heater core replaced and they charged me around $750.00 dollars to fix it. About 2 or 3 days ago i started smelling it again and had it checked and was informed that it was the heater core again, took it back to Cole Ford and they said it would cost me another $750.00 to get it fixed. They said there was only warranty on it for 1 year or 12, 000 miles. They finally said they would give me a break and charge me $621.00 to fix it. I really think it should last longer than 2 years. This is something that rarely goes out must less twice in 2 years. It sounds to me like it was a defective heater core or something in their part was wrong. I hope we can resolve this problem, without further a do. Thank You Sandra Neagle

I challenge all you Ford lovers, leave a message at your favorite Ford customer service to check if they reply. In my experience no one is ever available and messages are never returned. Possibly there is another number but my advice is not to waste your time phoning the Ford customer service at 0860 011 022. I have left in excess of 10 messages and have yet to have someone return my call. I have asked for the problem to be escalated, and again this is an impossible task. They will not let you get hold of the MD. Either his staff are pulling the wool over his eyes or he doesn’t care to know.

The reason for trying to contact Ford SA customer care was 8 months of chasing after dealers and not getting issues successfully resolved. Now more than 2 months, 5 e-mails and at least 50 calls, all that has happened is that I am frustrated and still have a vehicle that is not operating in the manner that it should.

So let’s get to the problem and as to why I was trying to contact Ford SA. For starters my car, a Terrotory ST, which is the most expensive passenger product that Ford SA offer was in at Fury Ford William Nicol for about 15 working days last year. It would have been longer but the last time, I was scheduled to leave the car for another week, Ford was going to give me a replacement car (The service manager’s car). When I went to drop off the car they had a Fiesta for me but I was told that I would have to sign accepting an excess of R40 000 should anything go wrong – this is totally ridiculous, as I was not taking my vehicle in due to my own fault.

What are the problems that I have been having that they haven’t been able to fix.
• Faulty cruise control, been in 5 times to have this fixed. I finally asked my brother in law to help. He found that the brake light and cruise control switch connected to the brake pedal was faulty and fixed with a piece of cardboard.
• Arm rest fixed twice broken again.
• ‘Clonking’ noise in the front right (Sounds like shock) fixed once re-occurring again.
• The warning signal for the lights has stopped working, I think this is a result of them trying to fix the cruise control.

To add insult to injury this Christmas I was on vacation in Knysna. I checked and there was a local dealer as the car was getting close to its 45 000 service. When I got to Knysna I phoned the dealer to book the car in and was told that the Ford dealer was being bought out and they weren’t taking other bookings. So I was back on the phone to my favorite FORD SA customer service team. I was given 3 stories 1st they were being bought out so weren’t taking other bookings, 2nd they didn’t have parts, 3rd they were fully booked, they could only fit me in on the 6th January (3 weeks lead time). To get to this point took 10 days and as many calls.

Early last year when I got my car back from a service they left me with a dent. I have to wonder is this due to an overfull workshop resulting from their lack of ability to resolve problems.

I don’t know what is worse the dealers inability to fix problems or the Ford customer service department lack of service. The sad thing about this whole lot is that I like the car, but I guess without the back-up of local supplier that is useless.

To tell you the truth I would not buy another Ford even at half the price.