"Consumer Reviews on Companies, Products and Services"

Ford

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Category: Automotive

Contact Information
Dickinson, Texas, United States

Ford Reviews

Andrew January 1, 2009
Need new Transmision(Out of Warranty)
I have a 2003 Ford Focus and the warranty was about up so at about 99, 000 miles I took it to the local dealer and asked them to conduct a complete inspection of the car to see if there were any issues that needed to be fixed. They told me that everything was in good shape no problems. Now I am at 105, 000 miles so only 6k later and my transmission starts slipping wont shift into 2nd acts like it is in neutral, and the check engine light comes on. So I don't drive it anymore I take it to the dealer they say the transmission needs to be re-built and it will cost between 1200 and 1800 to fix it. Now mind you they are not going to even fix the entire transmission but instead only the parts that are bad. They also will only give us a warranty of 1 year or 12, 000 miles. I have called other companies and they will give a 1 year unlimited mileage warranty which I still don't think it is great it is much better than Ford will give. Sounds like Ford is not going to give an unlimited mileage warranty because they know it won't last very long. What happened to standing behind your products? So now here we are with an American car company that can't compete with the foreign auto makers. While Ford may not want tax payer money now to bail them out they will soon. By the way the engine in this care is made by Nissan, so even if you buy from the American Car makers you still end up with a product that is not completely made in America. If Ford can't give me a much better deal on this transmission re-build I will never buy another Ford or American car again, and I will tell all my family not to do so either. I also will make it my goal in life to post this info on every website I can. If anyone has contact info for the executives at Ford I would love to send them an email or give them a call. Oh and one more thing the inspection that the dealer did when the car was still under warranty was nothing special it was just the normal 36 point inspection. I have also spoken to a number of other car repair shops and they say transmissions don't normally go bad without some kind of notice, but I did not notice any issues and if you believe the dealer neither did they. By the way the dealer in this matter is Imlay City Ford in Michigan. I wanted to make sure they got some free advertising too, since they are not willing to work with the customer either.
December 3, 2008
bad trans on new escape
Bought a brand new ford escape, at 1, 000 miles the transmission started to slip. It has been in the shop for 7 days now, it seems it already needs a new trans. And we should buy american?
November 10, 2008
Bail out of company
Why should I help bail out your inferior company??????????Over the years we have bought your substandard units to have the paint to fall off and never know if we make back home. Why do you overpay incompetent officials, produce unsafe units, employ workers that drink, use drugs and sleep on the job???????????????
Due to the afore mentioned problems we now drive multiple TOYOTAS and will continue until you can change your so called standards!!!
October 17, 2008
Car falls apart
I have a 2006 Ford Expedition. The rearview mirror fell off three months after the 2006 purchase. It has just fallen off for the 11th time and although it has been glued 10 times it does not adhere to the window. It is a safety hazard and the Ford Corporation has not come up with a solution. I almost hit a woman right behind be as I could not see her position using the side mirrors.

I have been without the mirror more than I have been with one. Everytime, the solution is to glue again. This has not been the answer and none other is forthcoming.
October 9, 2008
Harassment
I had a loan that went into default. And yes it was my fault. I take responsibility of it. So it went to a collection agency and we made a deal. And I took care of it. I thought everything was over. I was wrong!!! Next thing I know about 2 months later I get a call from another agency saying I didn't take care of the problem but I can pay 60% which is another $560. I freaked!! I told them I took care of it. They said without the right paper work I still have to pay.
October 8, 2008
Bad service
Well I never thought such a thing could happen�In April I bought my wife a 2007 Ford Mustang. I also bought my daughter a 2005 Focus in July of 2007.I had these car�s until the night of September 9, 2008 that was the night they repoed both car�s. The first thing I did was to log onto my Ford credit account to see why, according to the Ford credit site I was not past due on the Focus account and due to a mistake I made as was $98.00 past due on the Focus account .I also looked up my payment history on the FMC site the history showed 16 payments for the Mustang and that was how long I had the car, the history showed 11 payment for the Focus and that was how long I had that car. I next pulled my three credit reports. According to the credit reposts the Mustang account had one past due payment, I made two payment as per arrangements with FMC, the same credit report showed no past due payments on the focus, because the $98.00 was not over 30 days past due.

When the car were taken in the middle of the night, the were in such a rush to get away they damaged the nose shroud of the Mustang, and get this they towed the Focus away backwards, now remember a Focus is a front wheel drive car, so the tires were squealing all the way down the road leaving black skid mark�s for almost a mile.

The next day I called FMC to find out what is going on here, and I got three different answers, answer one was that the account�s were 31 days past due, when I pointed out the fact that according to my on line FMC account I was current the lady got rude with me and hung up the phone. I called back and talked to another rep and was told that my auto insurance was expired and that Ford was protecting its interest. At the time I was changing my insurance from farmers to GIECO. The farmer�s policy was set to expire on Sep 22, and the GIECO policy was in-force on Sep 3 I also pointed that out giving him the policy numbers and a point of contact. He did not say anything but offered to help me get the cars back, I told him about the damage to both cars (I have photos) he stated that was not Ford�s responsibility and that I was responsible for the damages as well as all repo fees. So I told him to just keep the cars as I was not going to pay for there mistake. I called again the next day and talked to a supervisor that told me that my credit had been reevaluated and I was a credit risk (with a 733 Beacon score) I explained that all payment were made and I had proof, he said take us to court and hung up When I next tried to log onto my FMC account it had been closed only 3 days after the cars were taken, it also hit my credit report 6 day latter.

I have been a Ford customer for 18 years, buying a 92 Tempo, 99 Taurus, 01Explorer, 05 Expedition and then the 05 Focus and 07 Mustang, I also had all my servicing and repairs done at Ford dealers. Well after this Ford will not get one more red cent out of me, and I will tell everyone about Ford and there BS.

So I am doing what the supervisor told me to do I gave my family attorney the pages I printed for the FMC web site (yes I printed the payment history, account history, as well as the payment pages that stated when the last payment was made and due. I also gave him the credit reports I paid for showing that the accounts were up to date according to all three reporting agencies. So we will see where it goes from here. I want Ford to pay, for the embarrassment, stress, my wife missing work, my daughter missing work and school because we only have one car left as well as what ever else my attorney can come up with.
September 17, 2008
Ford repos cars for nothing
Well I never thought such a thing could happen¦In April I bought my wife a 2007 Ford Mustang. I also bought my daughter a 2005 Focus in July of 2007.I had these cars until the night of September 9, 2008 that was the night they repoed both cars. The first thing I did was to log onto my Ford credit account to see why, according to the Ford credit site I was not past due on the Focus account and due to a mistake I made as was $98.00 past due on the Focus account .I also looked up my payment history on the FMC site the history showed 16 payments for the Mustang and that was how long I had the car, the history showed 11 payment for the Focus and that was how long I had that car. I next pulled my three credit reports. According to the credit reposts the Mustang account had one past due payment, I made two payment as per arrangements with FMC, the same credit report showed no past due payments on the focus, because the $98.00 was not over 30 days past due.

When the car were taken in the middle of the night, the were in such a rush to get away they damaged the nose shroud of the Mustang, and get this they towed the Focus away backwards, now remember a Focus is a front wheel drive car, so the tires were squealing all the way down the road leaving black skid mark�s for almost a mile.

The next day I called FMC to find out what is going on here, and I got three different answers, answer one was that the account�s were 31 days past due, when I pointed out the fact that according to my on line FMC account I was current the lady got rude with me and hung up the phone. I called back and talked to another rep and was told that my auto insurance was expired and that Ford was protecting its interest. At the time I was changing my insurance from farmers to GIECO. The farmer�s policy was set to expire on Sep 22, and the GIECO policy was in-force on Sep 3 I also pointed that out giving him the policy numbers and a point of contact. He did not say anything but offered to help me get the cars back, I told him about the damage to both cars (I have photos) he stated that was not Ford�s responsibility and that I was responsible for the damages as well as all repo fees. So I told him to just keep the cars as I was not going to pay for there mistake. I called again the next day and talked to a supervisor that told me that my credit had been reevaluated and I was a credit risk (with a 733 Beacon score) I explained that all payment were made and I had proof, he said take us to court and hung up When I next tried to log onto my FMC account it had been closed only 3 days after the cars were taken, it also hit my credit report 6 day latter.

I have been a Ford customer for 18 years, buying a 92 Tempo, 99 Taurus, 01Explorer, 05 Expedition and then the 05 Focus and 07 Mustang, I also had all my servicing and repairs done at Ford dealers. Well after this Ford will not get one more red cent out of me, and I will tell everyone about Ford and there BS.

So I am doing what the supervisor told me to do I gave my family attorney the pages I printed for the FMC web site (yes I printed the payment history, account history, as well as the payment pages that stated when the last payment was made and due. I also gave him the credit reports I paid for showing that the accounts were up to date according to all three reporting agencies. So we will see where it goes from here. I want Ford to pay, for the embarrassment, stress, my wife missing work, my daughter missing work and school because we only have one car left as well as what ever else my attorney can come up with.
September 16, 2008
2000 lincoln continental defect
Due to a vehicle defect we had to purchase a sway bar..shock & strut assembly..stabilizer bar control link..a new tire, , and alignment. Our vehicles tire blew out due to this defect and no one at Ford will take responsibility. If we had been on a highway we certainly would have been killed and this would be a major lawsuit. Our total expense came in at $1277.54. Ford has stated they have no record of this vehicle having that problem but have had this particular problem with other Ford products. We want reumbursed for the amount this problem cost us. We have the parts, pictures, and info from people who saw this accident. Please respond !
August 28, 2008
Day Ford in Monroeville
I took my car to the service department at Monroeville's Day Ford dealership complaining of a squeaky noise when breaking. I told the service department that I thought it was the brakes. I get a phone call "No Miss Donald, it's the axel that's the problem. Warranty will cover it so you're fine." Okay so as I'm driving off after the dealership's 'repairs'...what do I hear? Squeaky noise! I call complaining, furious, because my job requires transportation. Five days later, I take it back to the dealership. My phone ring and guess what I'm told about my car? "Miss Donald, it's the brakes. You messed up the brakes and the rotator. Since you are the cause, you must pay $439.00 plus tax." You gotta be kidding me! I brought the car brand new and only a year and three weeks old! Maybe I'm a fool or an a** but I specifically said "I think it's the brakes." This drama and pricely repair could have been avoided. The cost of new brakes is a lot more cost-efficient than over four hundred dollars worth of repairs. Thanks Day Ford in Monroeville, PA, what would your customers do without you?
August 28, 2008
FORD SUCKS!
Ford vehicles are HORRIBLE! They are truly one of the worst investments ever. The cars wear and tear very quickly and just isn’t worth all the drama, not including the finical aspect. From the cars to the dealership service department...SUCKS SO BAD!

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