On the eve of 8/21/09 I purchased a 2009 Lincoln Towncar--I rec'd a photocopy of my contract not an original with the terms & conditions. I traded in a Mercury Sable 2001 but on Sun. I called the salesman & left a msg. on his cellphone wanting to know if I could take my trade-in back, of course he said he didn't get that msg. yet he rec'd the one I had sent shortly before! I went to the dealship on Monday and again requested to have my Mercury Sable back (for my daughter when she is in town). I was told by the salesman that no one was there to authorize it but he would get back with me. I'm waiting----It is now Tues. 8/25/09.

I paid $38, 000 for the towncar & can't begin to tell you how unhappy I am with the material of the trunk--enough so that I wanted to void the purchase but since I didn't have an original copy of my contract I had no idea what my rights were. When you pay for any upscale car you expect at least what my 2001 Mercury has! The felt trunk is really insulting & I also get to look at staples but on the upper shelf the felt isn't even anchored. I am so disappointed in my experience with Al Packer Ford East that I just want to cry.

Sincerely,

Barbara J. Bauer