I first purchased my whole life insurance policy from JC Penney Life Insurance in 1993. It was a whole life policy priced at an affordable price $13.34 per month. With the benefit of building cash value. JCPenney Life became Stonebridge Life Insurance.

I recently contacted Stonebridge Life who offers whole life policies and they all list having building cash value as a benefit. I have a whole life policy, but it does not build cash value. How is it possible that my policy that is whole life does not build cash value. I talked to two representatives and they both told me the same thing, no cash value. I can't help that I locked into the low rate 16 years ago. After 16 years, even if I wanted to surrender it would get me less than $400. Why is it that my whole life policy does not earn cash/loan value? Like I said it was formerly JCPenney Life Insurance. It's a small policy less than $20, 000. Can someone tell me why or who to contact other than the customer service. They tried to sell me more insurance, I don't think so.