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diorchanel
January 25, 2011
Goods not received
Purchased $185.00 of perfumes 23/12/2010 and have not received my goods to this day. Have emailed FragranceX three times and keep getting told to be patient it will turn up soon, due to bad weather and the Christmas and New year holidays there are long delays, it will turn up they say - I will never buy from them again. I hate being ripped off
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VeryAngryaustralian
January 24, 2011
Item never arrived
Never received item supposed to have been shipped. Item was claimed to be shipped on 15th November 2010 but it's now the 24th January and still no item. I live in Australia and have emailed customs and rung local post office but neither have received it or can help me as there was no tracking number. I have emailed several times and get same automatic response of being patient and it was shipped. They won't even answer my question of how to get it reshipped or a refund. Very angry!!
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Rose08
December 22, 2010
Items not received, no correspondence
Purchased goods in July 2010, goods not received. Emailed company three times, first responses I was told goods must be caught in customs and to be patient, wait until goods are sent back to FrangranceX and then they will resend??, third email to company requesting reimbursement for goods not received have been ignored. If items were in customs I would have been notifed. No response from company who I have paid for in total. Do not notify you that goods are not registered and cannot be tracked until you complete shoppping basket on internet - total scam and advertising world wide postage for goods that don't arrive.
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EllBee
December 20, 2010
Non delivery
Fragrance(su)X - needless to say my experience has been negative. Another tale of woe about ordering Christmas presents that are simply not going to turn up on time (if at all) and customer support that seems to be non existent. Admittedly their auto-response email message is fired out immediately with a hollow promise that your inquiry will be attended to within 1 business day. 10 days and counting...
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dhn
November 12, 2010
non delivery of ordered good
I ordered perfume from this company in May and I have yet to receive the goods. I am out of pocket AUD $200. I have repeatedly emailed them and received the standard, 'it is in customs' response. I feel helpless as I am in Australia. I would not recommend that anyone orders from this company. The customer service is non-existent.
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HuggyThaBear
November 4, 2010
Finnaly Get Item after 5-6 weeks (Birmingham UK)
Finally my Fragrance Arrives - (Birmingham UK)
Here are the time Scales.
I ordered 5 items on the 24th sept 2010, i got the items today 4th Nov 2010 (5weeks - 6 weeks later) . The US post mark says 10/ /2010 Sent by a Gareth Chambers from United Express International, 7300 NW 34 Street, Miami, Florida 33122.
Customs Charge by UK border Agency (26.00) Dated 29/10/2010
Card from local post office 3/10/2010
I made 4 phone calls to fragrancex trying to track the item - each time was told it was delayed by customs, They do not instigate any refund procedures at least 3 /4 months after date of order. The 30 Day money Back - Only applies if you have received the items and they are not what you ordered - Does not apply to non delivery.
If you do live in the UK Just watch out for the CARD from the local post office telling you theirs a item to be collected - They will keep it for 3 weeks (non Registered) or 1 week ( Registered) before returning it to the sende, so if it took 6 weeks to get here - 3 weeks at post office and 6 weeks back to US Thats close to 4 months before they get the item back to start a refund procedure.
My only suggestion is if you do choose to order - be prepared to wait 5-6 weeks. Better still shop elsewhere.
Parcel Force - 0845 6004781
Royal Mail - 0207 250 2888 Opt 3, Opt 4 for Switch board.
Huggy The Bear
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Nel Brown
November 1, 2010
Never Received Order
I order from them on the 12th September 2010. Thwy took the money from my account imediately but it is now 1 November and still haven't received my order. They keeo saying it's in transit but this is not good enough. I would NOT order from them again and would WARN all NOT to use them. Dreadful company !!!
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pschouten
September 29, 2010
Fraud
I ordered $200 worth of products from fragrancex. Having paid by credit card, two months passed without the items being delivered. I asked for updates on shipping but was told that the delay was attributed to customs/security. When, after 2 months, I asked for a refund, fragrancex refused to respond to my request.
While this company appears to fulfil some orders, it is clear that they blatantly defraud overseas credit card customers as they no doubt feel these customers are unable to redress the fraud.
My advice is do not deal with this company.
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juliane8
September 27, 2010
Fake
I purchased a perfume Bvlgari 3.4 oz tester from their site. First the perfum was delivered 5 weeks later and it was a fake. It was no original perfume. The smells dissappeared after half an hour and the bottle was bad quality.
TAKE CARE!!! THEY SALE NOT ORIGINAL PERFUMES!!! Don t waste your money!!!
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Jezebel the Disgruntled
September 8, 2010
Faulty product and bad customer service
I receive a John Varvatos gift pack that was leaking from the EDT bottle and had stained the box and packaging. It was also only 3/4 full.
They requested photo evidence of the damage and I sent it to them. They offered to reimburse my credit card $10 for the damage. I refused that offer as the item cost me over $40 and it was bought as a gift. I requested they replace the item or refund my money in full plus the cost of my postage back to them.
They have since repeatedly ignored all my requests for a resolution to this problem. I believe they are hoping I will just go away.
I would advise all prospective customers to avoid this company and use another perfume internet company instead.
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