So far this year I have had none of my medical problems taken care of. First I have a thick film forming under 1 of my implants after cataract surgery. Unable to drive at night or read without blocking bad eye. Opthomologist says Freedoms criteria is too high to take care of this now. Hopefully in 3 months I will meet their criteria. I am unable to lift my left arm above chest level without a great deal of pain (so just never do it). Doctor took x-rays and called for an MRI. Was supposed to done today. Just got a call from lab that so far Freedom has not approved procedure so must cancel MRI. I have been trying to reach Freedom for 2 days now. On hold for 1/2 hr. when someone answered they lost connection. Called again. 1/2 hr. wait to have phone do fast beeping sound. Ditto for today. Impossible to reach them. Shame on you Freedom, you started out great and I convinced a lot of people to join you. Those people will probably not be talking to me this year.