I was using them for the convenience and promises for too long... Stays away from this reap off company. I was fooled into using them and end up paying twice for almost every shipment that went through. They give a good rate upfront and then unreasonably back charge on anything they can and even cannot. It may be a two inch for dimensions or 10 lb. for wait or change in class. Since this happens after the fact you cannot double check the weight or dimension. My favorite is class change: you give them correct description and they pick up the class, then they change the class and charge you up to Triple..!!? of the original cost. Also, they charged twice for the same shipment on two separate occasions. Took long time to clear these situations… Crooks...!!!