we purchased cupboards and had them installed july4th and picked out sink & faucet & granite countertops.They called one day & said we need to come down & buy a sink, which we thouht we piced out earlyer.So we drove down and no one there to help us in kitchen dpt.So we bought a sink so they could ship to countertop people. then later they said the faucet would not be in until 09/09/2008 and that they would ship both when the faucet came in. So we waited weeks & one day they called & said that the sink would not fit under counter & that the faucet did not come in, So they said they took the store faucet store sample down & I told them they would have to solve the problem on the sink. What a nightmare on elmstreet if iam going to spend $13, 000 it will be in a different store. We were suppose to get $750.00 rebate but they sent $500.00 What a joke. WE are still waiting on countertops. I sure am Glad i know alot of people IM going to spread the word if you know what i mean !!!