I ordered a camera they claimed to have in stock. They were charging $300 over list price for this hard to get item. After 3 days I called to see why they had not shipped the product. I got a bunch of double talk. They had to contact the dispatch and get a report that it was in the queue. The next day I called and got more double talk. I requested to cancel. They said only the accounting department can do that and gave me an email address. I sent the cancel request and got back a ticket number - more double talk and delay. Of course they charged my credit card $1499 immediately when the order was placed. I discovered that there is a British website detailing many complaints for a "Simply Electronics". The basic approach is to string people along with bureaucratic delays and never give a refund.