I purchased a cell phone samsung galaxy spica on feb 04/2010. i also bought extendex warranty with that which i pay every month for 3 years, i was told if any reason if you have problem with your phone bring it back and, we will replace with same phone no question asked. i was having problem with my phone for last 2 months it freezes i had to remove battery evry time to get it going, i went to the future shop on dec 30/2010 Scarborough location on Kennedy rd, i'm very disappointed with the service i received from them, i would not recmond anyone to buy cell phone from them or specially buy extended warranty it's a scam. i spoke to 2 people in store they waisted 2 hours sales person Fred and Vijay, both of them have no knowledge about the phone and they won't owner the manufacture warranty or extended warranty which was purchased from future shop, on top of that both of them accused me for lieing, and i have 2 witness for all the conversation i had with both employes.