I made the mistake of buying a vhs/dvd unit through amazon and had it shipped via fed-ex. I never got it. When the alleged driver came by after I complained, he claimed to have given it directly to me. No signature and no verification as to who actually got it. Obviously, I am a thief. Even though I was in the hospital on the day the CLAIM they delivered it. This was all in mid-September and as of yet I do not have my order, I do not have an apology, but yet, they still got my money. It's just easier to accuse me I guess. Their delivery guy must be the most fantastic deliveryman on record. Can anybody, truthfully answer to any event, outside of marriage or birth, that has occurred more than a month ago? Their deliveryman claims he can! WOW! I sure hope my wife never develops a memory, she excoriates me enough every day now. I paid, yet I do not have my order. If, and it's a big one, IF Fed-ex DID deliver the package, who did they give it too? You tell me, what more could I have done? They didn't even bother to have the person sign for it. Seems to me that fed-ex dropped the ball on this one and amazon.com has been no help either. I'm just out of a lot of money.